WARRANTY  

Warranty for Items are as per Manufactures warranty. 

Aussie OffRoad Maitland warrants the original buyer, only when purchased new, from date of retail sale and cannot be transferred. Product is warranted against defects in material or workmanship that cause the product to perform below the specified limits set by Aussie OffRoad Maitland and their suppliers, to the extent that Aussie OffRoad Maitland will repair or replace any parts which are found to be defective. 

It is at the discretion of Aussie OffRoad Maitland or their supplier if a repair will be made or a replacement issued once the product has been inspected by an Aussie OffRoad Maitland representative and deemed to be a genuine warrantable claim. All warranty claims must be submitted via original purchasing store, unless otherwise arranged. Proof of original purchase must be presented upon request. 

 

ASSESSMENT, REPAIRS, RETURNS  

Products may be required to be returned to Aussie OffRoad Maitland for assessment or repair. Aussie OffRoad Maitland is not responsible for postage or removal costs involved, but assistance may be considered at the discretion of Aussie OffRoad Maitland in the event of such a claim being verified. 

The warranty does NOT apply where: 

  1. acts of neglect or misuse are evident,  
  2. product has been modified,  
  3. vehicles which are modified or not the recommended vehicle of use,  
  4. used in racing or competition conditions without the prior consent from Aussie OffRoad Maitland 
  5. Used beyond the expectations of the original vehicle manufacturer. 

 

Before installation of any product, please ensure you have received the correct parts for your application. Ordering of the correct parts is the responsibility of the buyer. Return of a product in an unused condition will attract a 20% restock fee, where Aussie OffRoad Maitland is not at fault. 

Return of used or soiled product, 1) outside warranty period, 2) without fault, will result in refusal of your claim and be returned at buyer’s expense.  Damage to products through fitment error is not covered under warranty. 

Our goods come with statutory guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage contingent on that failure. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality even if the failure does not amount to a major failure. 

 

ACCESSORIES 

Fitting & installations should be performed by an authorised or licensed mechanic, competent with 4x4 accessory installations. Special tools may be required when fitting some parts. Damage to products through fitment error is not covered under warranty. Warranty may become void when product is installed in conjunction with anything other than genuine manufacturer or Aussie OffRoad Maitland 4x4 components. 

 

CLAIMS PROCEDURE 

Any claim made by Buyer must be in writing and contain the particulars specified in the Aussie OffRoad Maitland Application for Exchange or Credit” or ‘Applications for Warranty” and be received by Aussie OffRoad Maitland within 14 days after delivery of the Goods. Subject to the Contract, no claim for credit will be recognised where: 

  1. the Goods are made to special order or Buyer’s specifications or drawings, 
  2. are no longer required by Buyer, 
  3. are returned without the particulars required by this Clause, 
  4. buyer has modified or altered the Goods (including changing colour) or 
  5. if the Aussie OffRoad Maitland catalogue stipulates that return will not be accepted.  

 

lf Buyer insists on returning the Goods, it must pay Aussie OffRoad Maitland a handling fee equal to 40% or the price of the Goods.