Heritage Motor Group Pty Ltd recognises the importance of your privacy. We understand your concerns about the security of personal information and are committed to protecting the personal information that we hold about you. 

Personal information is information or an opinion about you.

Heritage Motor Group Pty Ltd collects most personal information directly from you. For example, you provide us with your information, including your name, address and telephone number, when you purchase a car or deal with us over the telephone.

We only collect and hold information about you that is necessary for us to perform the services or provide the goods you request from us, and we handle it in accordance with the APPs as detailed in the Privacy Act 1988 (Cth).

The types of personal information we collect about you may include:

  • Your name, address, email address, DOB, gender, driver’s license number and telephone number

We may use and disclose personal information we collect about you for several purposes including:

  • To tell you about other products and services that may be of interest to you;
  • To learn more about your expectations of us and how we can meet them;
  • To disclose it to your vehicle’s manufacturer for purposes such as managing safety issues and warranty claims, roadside assistance registration and coordinating marketing by your vehicles manufacturers and/or its dealers;
  • To assist our related companies and other service providers (such as information technology providers and mailing houses), so that they can provide the services that we have contracted out to them; and
  • As required or permitted by relevant laws and regulations.


We may require your consent to use and/or disclose your personal information if we need to use your information for a purpose that is not related to the purpose for which we collected it.

We seek to protect your personal information from misuse, loss and unaurthoised access, modification and disclosure by ensuring that your personal information can only be accessed by authorised persons.

You can gain access to personal information that we hold about you, subject to some exceptions under privacy legislation, and update your personal information if you believe it is inaccurate, incomplete or out-of-date.

If you believe that your privacy has been compromised, you are entitled to complain

Please be assured, however, that we are committed to protecting the privacy of your personal information. Please contact us by emailing customercare@heritagemotor.com.au or by phoning our Customer Care Officer on

(02) 4046 8079, if you wish to access personal information we hold about you, seek the correction of that information, or if you wish to complain about a privacy breach by us. You will be directed to our Privacy Officer or we will assign an appropriate senior person to investigate your privacy complaint and we will respond to your complaint within 30 days.